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Terms & Conditions

Price
All prices include VAT.
 
Security
We do not store credit card details nor do we share customer details with any 3rd parties
 
Payment
Payment is accepted through two ways: PayPal and Credit and Debit cards directly.  This is fast and secure.  We do not keep any credit card data, we do not debit anything manually from your account.
 
Delivery
Once payment is accepted goods are usually dispatched within 48 hours, usually the same day.  If applicable a tracking number will be given.  More details here.
 
If an order is returned to us because of failure to pick it up or arrange a re-delivery by the customer then a second P&P charge will be incurred, or the delivery cost will be deducted from the order if a refund is paid.
 
Cancellation
Customers may cancel any order before dispatch for a full refund.  Once goods are received by the buyer they have a 14 day ‘cooling-off’ period.  They may return the goods for a full refund including delivery within this time.   If they wish to cancel the order once received, they must take reasonable care of the product while in their possession.  The return postage is to be paid by the customer, unless the items are faulty.  No restocking nor administrative fee will be charged either if cancelled within 14 days.
 
Refunds
Customers may request a full refund for any goods purchased.  Contact us for a returns number.
 
Broken Picks
Lock pick tools are delicate instruments and will break if too much force is applied.  Therefore they will not be accepted for exchange, replacement or return.
 
Fake Reviews
If we receive fake reviews or SPAM reviews we will charge £50 for the time taken to clear from our system.