Delivery
Free Shipping on orders over £20. Free Shipping is only for UK customers.
How much is does shipping cost?
All orders over £20 enjoy free shipping/postage, unless it’s being shipped outside the UK. Any orders below £20 are £1.99 for a limited time.
Will I need to sign for my items?
Yes. All our items are shipped via a method requiring a signature at the end-point.
How much is it to ship outside the UK?
We use ‘International Signed For’ for all items sent outside the UK. This carries a mandatory £5.25 surcharge for Insurance and tracking.
What courier do you use?
In the UK Royal Mail is used. If you’re sending outside the UK then Royal Mail will hand over to your domestic mail service. The tracking code you receive can be used with your domestic services too.
I failed to collect my parcel and it’s been sent back. What happens now?
If an order is returned to us because of failure to pick it up or a failure to arrange a re-delivery by the customer then a second P&P charge will be incurred. Alternatively, the delivery cost will be deducted from the order if a refund is paid.
Do you offer any faster couriers like DHL or UPS?
If you need your order quicker please contact us after payment for a quote.
How do I track my items?
Please log into your account regularly for updates. You can find the tracking number and current status of your order. Once shipped you will receive an email with the tracking details also.
The country is wrong at checkout what do I do?
Just get in contact with us and we can create a personal invoice for the items you want, with the correct shipping.
How long do I have to wait for my items?
Once we receive your order it is checked and processed. This usually takes less than 24 hours. But may take longer if your order is placed at the weekend. If an item is out of stock your order will be amended accordingly so log into your account for the latest information. Processing of your order takes up to 3 days, then it is despatched.
It is then shipped by Royal Mail and if an international order your domestic mail service thereafter. 90% of UK orders arrive within 1 to 3 days.
